Workshop Manager at Al-Futtaim in Saudi Arabia

Company: Al Futtaim Private Company LLC

Location: Saudi Arabia

Job Type: Full Time

Experience: 8-10 Years

Job Overview

The Workshop Manager at Al-Futtaim Automotive plays a pivotal role in overseeing the entire workshop operations within the Aftersales division. This position is crucial for ensuring that all repair and maintenance activities meet high standards of service excellence, technical quality, and profitability. The Workshop Manager will be responsible for driving labor utilization and operational efficiency while adhering to OEM standards and dealership KPIs. Success in this role is measured by customer satisfaction, operational performance, and financial outcomes.

In this leadership role, you will manage a diverse team, control operational costs, and ensure the delivery of high-quality service. Your efforts will directly contribute to maintaining the dealership’s reputation and achieving sustainable growth in a competitive automotive market.

Key Responsibilities

• Oversee daily workshop operations to meet labor sales and productivity targets in alignment with brand KPIs.
• Manage workload distribution and technician capacity to optimize throughput and reduce vehicle turnaround times.
• Drive Fix-Right-First-Time (FRFT) initiatives to minimize repeat repairs and enhance technical governance.
• Ensure compliance with OEM repair standards and workshop processes, including service bulletins and diagnostic procedures.
• Monitor work-in-progress (WIP) and manage aging Repair Orders to ensure timely completion and revenue realization.
• Achieve workshop revenue and gross profit targets across various operations including mechanical, electrical, and body & paint services.
• Promote revenue growth through Vehicle Health Checks (VHC) and upselling opportunities via Service Advisors.
• Control operational costs, including consumables and warranty rework, within established budgets.
• Analyze financial performance and implement corrective measures to enhance profitability and efficiency.
• Champion customer satisfaction by ensuring timely delivery and quality repairs while maintaining transparent communication.
• Address escalated customer complaints with ownership and implement root cause corrective actions.
• Collaborate with Service Advisors to ensure accurate diagnoses and realistic promise times for repairs.
• Lead, mentor, and develop a team of Workshop Supervisors, Technicians, and Apprentices to foster a high-performance culture.
• Ensure compliance with HSE standards and maintain workshop equipment in accordance with safety regulations.

Qualifications & Requirements

• Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related field.
• Advanced OEM certifications or technical leadership training is highly preferred.
• 8-10 years of experience in automotive aftersales operations within a franchised dealership environment.
• 3-5 years of experience in a Workshop Manager or equivalent leadership position.
• Proven ability to manage high-volume workshop operations and achieve financial and operational KPIs.
• Experience leading large technical teams (15+ technicians) in multi-bay workshop settings.
• Strong knowledge of OEM diagnostic systems and workshop processes.
• Proficiency in Dealer Management Systems (DMS) such as Kerridge, Autoline, or SAP.
• Solid understanding of modern automotive technologies including EV and hybrid systems.
• Strong analytical skills for financial and operational performance evaluation.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a key division of the Al-Futtaim Group, a prominent UAE-based conglomerate. Operating across 10 countries, Al-Futtaim Automotive is recognized as a leader in the automotive sector, representing iconic brands such as Toyota, Lexus, and Honda. The division focuses on distribution, manufacturing, leasing, and aftersales services, ensuring a customer-centric approach that emphasizes innovation and quality.

With a workforce of over 9,000 employees, Al-Futtaim Automotive is committed to delivering exceptional mobility solutions and experiences to a diverse customer base. The company fosters an environment of growth and development, empowering its employees to advance their careers while contributing to the company’s mission of excellence in the automotive industry.

How to Apply

Candidates interested in the Workshop Manager position should apply through the official Al-Futtaim careers platform. Link is given in Apply For Job button on this page.