Operations & Customer Service – Sea Export

Job Overview

We are seeking a detail-oriented Operations & Customer Service – Sea Export professional to join our Dubai team. The role involves handling export documentation, coordinating with shipping lines, liaising with customers, and ensuring smooth execution of sea freight operations. You will act as the bridge between operations and clients, providing timely updates and resolving operational issues.

Job Details

• Location: Dubai, UAE

• Industry: Logistics / Shipping / Freight Forwarding

• Job Type: Full-Time

• Functional Area: Operations / Customer Service / Sea Freight

• Career Level: Mid-Level

• Education: Bachelor’s Degree

Company Overview

A leading logistics and shipping company based in Dubai, UAE, specializing in sea freight, export-import operations, and supply chain solutions. The company is committed to delivering efficient shipping services while maintaining excellent customer relationships.

Key Responsibilities

• Manage end-to-end sea export operations, ensuring timely shipment and documentation.

• Liaise with customers to handle inquiries, booking confirmations, and shipment updates.

• Prepare and verify export documents, including invoices, packing lists, and bills of lading.

• Coordinate with shipping lines, freight forwarders, and agents to ensure smooth cargo movement.

• Monitor shipment schedules and track containers to meet delivery deadlines.

• Handle operational issues, delays, or discrepancies and provide solutions promptly.

• Maintain accurate records and update internal systems with shipment information.

• Support billing and invoicing related to sea export operations.

• Collaborate with the team to optimize processes and improve customer service levels.

Required Qualifications & Skills

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.

• 2–5 years of experience in sea freight export operations or customer service.

• Strong knowledge of export documentation and shipping regulations.

• Excellent communication and interpersonal skills.

• Proficient in MS Office and logistics management systems.

• Detail-oriented, organized, and capable of handling multiple tasks simultaneously.

• Problem-solving skills and ability to work under pressure.

• Team player with a customer-focused mindset.

Salary & Benefits

AED 4,500 – AED 8,500 / month (based on sea freight export operations and customer service roles in Dubai):

• The average Customer Service / Operations salary in Dubai is around AED 6,300/month. (naukrigulf.com)

• GulfTalent reports similar sea export operations roles in Dubai pay between AED 4,500 – AED 8,500/month. (gulftalent.com)

Benefits

• Health insurance

• Paid annual leave + public holidays

• Professional development and training opportunities

• Opportunity to work in an international logistics environment

• Career growth in operations and customer service

How to Apply

Interested candidates should apply via GulfTalent using the original job listing link with an updated CV and a brief cover letter. Please mention “Operations & Customer Service – Sea Export – Dubai” in the subject line of your application.

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