Store Supervisor at Chalhoub Group in Manama

Company: Chalhoub Group

Location: Manama, Bahrain

Job Type: Full Time

Department: RETAIL & DISTRIBUTION

Experience: 2 – 3 Year

Job Overview

Chalhoub Group, a prominent partner in luxury retail across the Middle East, is seeking a Store Supervisor to join their team in Manama. With over 600 stores and 300 brands, the company is transitioning from a traditional distributor to a hybrid retailer, enhancing customer experiences through technology and data. As a Store Supervisor, you will play a crucial role in driving business success, fostering customer loyalty, and leading a team dedicated to excellence.

Your primary focus will be on achieving sales targets, managing customer relationships, and ensuring compliance with brand guidelines. You will be instrumental in creating a vibrant shopping environment that reflects the brand’s values and engages customers effectively.

Key Responsibilities

• Act as a brand ambassador by embodying and communicating the brand’s values in all customer interactions.
• Develop, implement, and track the store action plan to meet sales objectives and key performance indicators (KPIs).
• Manage the customer database to cultivate relationships and identify future sales opportunities.
• Stay informed about market trends, competitor activities, and product innovations, sharing insights with relevant teams.
• Utilize both online and offline sales channels to enhance customer engagement and sales.
• Provide a clear vision and direction for the team, aligning them with the store’s goals.
• Recruit, train, and nurture talent within the team, fostering a positive work culture based on trust and respect.
• Act as a mentor to team members, promoting continuous learning and professional development.
• Ensure transparent discussions regarding performance improvement plans and employee feedback.
• Encourage an omnichannel approach among team members, focusing on both physical and digital customer interactions.
• Convert new clients into loyal VIP customers through exceptional service and networking.
• Ensure adherence to all operational policies and procedures, maintaining high standards in store operations.
• Oversee e-commerce order processing to meet established service level agreements (SLAs).
• Utilize technology tools to enhance customer experience and ensure team proficiency in their use.
• Monitor store compliance with legal and safety standards, collaborating with relevant teams to address any issues.
• Analyze traffic data to optimize floor coverage and anticipate peak shopping hours.

Qualifications & Requirements

• Minimum of 2 years of experience in a supervisory role within the beauty retail sector.
• Excellent communication skills in English, both verbal and written.
• Proven ability to lead and motivate a team effectively.
• Strong customer service orientation with a focus on building lasting relationships.
• Ability to adapt to a fast-paced retail environment and manage multiple priorities.
• Familiarity with retail operations and e-commerce processes is an advantage.

About Chalhoub Group

Chalhoub Group has established itself as a leader in the luxury retail sector in the Middle East, with a rich history spanning over 65 years. The company prides itself on delivering exceptional service and creating memorable experiences for customers. As they evolve into a hybrid retailer, Chalhoub Group is committed to leveraging technology and data to enhance operations and customer engagement. They offer a dynamic work environment that encourages innovation and professional growth.

How to Apply

Candidates interested in the Store Supervisor position should apply through the official Chalhoub Group careers platform. Link is given in Apply For Job button on this page.