Chalhoub Group
IT Support Associate at Chalhoub Group Cairo. Chalhoub Group is seeking an IT Support Associate to join their Technology team in Cairo. This role is perfect for IT professionals with over 3 years of experience in enterprise or multi-site environments, especially within retail. You will provide technical support across offices, retail stores, and warehouses, ensuring reliable and secure technology services for all employees.
Company: Chalhoub Group
Location: Cairo, Egypt
Department: TECH
Role: IT Support Associate (Workplace Technology Associate)
Job Type: Full Time
Experience: 3+ years IT support experience
About Chalhoub Group
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for consumers. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
What You Will Be Doing
Infrastructure and Technology Support
Set up and support all retail shops including POS, printers, barcode scanners, and basic applications
Troubleshoot and resolve issues with Point-of-Sale systems, inventory management, PCs, printers, phones, and networks for store staff
Support Windows and macOS devices, iOS and Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi)
Conduct planned preventative maintenance with vendors to resolve recurring issues
Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations
Travel onsite between corporate office, stores, warehouse, and CADF
Vendor and Partner Management
Oversee external technology vendors to ensure compliance with KPIs and SLAs
Manage vendor resources for operational projects, installations, and decommissions
Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams
Operations and Reporting
Maintain compliance with risk, security, and change policies
Provide regular reporting on EUC operations, vendor performance, and status updates
Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement
Continuous Improvement and Leadership
Identify and implement methods to improve EUC team efficiency and effectiveness
Analyze ticket data and user feedback to address recurring issues
Mentor and coach Workplace Associates, acting as an escalation point
Collaborate with leadership to adopt innovative technologies and streamline processes
Customer Experience
Serve as regional point of contact for escalations, ensuring timely resolution
Build trust and maintain close working relationships with stakeholders across the business
Contribute to employee NPS by delivering proactive, reliable, and customer-focused service
Store Openings, Closures and Renovations
Support workplace technology activities for new store openings, closures, relocations, and renovations
Ensure all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and workplace technology are prepared, installed, tested, recovered, or decommissioned
Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams
E-Invoicing and E-Receipt Support
Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation
Assist with operational issues related to invoice integration, GS1, invoice extraction, and receipt processing
Work with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility
What You Need to Succeed
Experience and Background
Over 3 years of IT support and workplace technology experience in enterprise or multi-site environments, preferably retail
Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers
Experience supporting mobile devices, broadband/5G connectivity, and remote access tools
Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management
Proven skills in vendor management and service delivery oversight
Technical Skills
Knowledge of workplace technology infrastructure including AV systems, telephony, Wi-Fi, LAN, and WAN networks
Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet
Strong troubleshooting, prevention, and problem-solving skills
Preferred Certifications
ITIL Foundation, A+
Microsoft certifications (MCSE/MCSA)
Cisco Certifications (CCNA, CCNP)
Hardware certifications (HP, Apple, Lenovo)
Soft Skills
Excellent communication and stakeholder management with a customer-first approach
Ability to multitask in high-pressure, project-based environments
Strong analytical mindset with focus on continuous improvement
Professionalism, discretion, and ability to mentor peers effectively
Core Competencies and Values
Adjust communication styles to meet stakeholder needs with clarity and impact
Recognize and embrace diverse perspectives in problem-solving
Remain resilient and optimistic in challenging situations
Prioritize customer needs in all decisions, creating tailored solutions
Exhibit critical thinking and sound judgment in resolving complex issues
Support talent development and foster a collaborative culture
What Chalhoub Group Offers
Opportunity to turn your aspirations into reality
Enriching experiences, learning, and development opportunities
Exposure to different assignments within your role or through internal mobility
Diverse career paths for extraordinary individuals
Benefits Package
Health care coverage
Child education contribution
Remote and flexible working policies
Exclusive employee discounts
GenAI in Your Application Process
To support a fair and consistent experience for all candidates, Chalhoub Group asks that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures the Group understands your strengths, your thinking, and how you approach real situations.
Diversity and Inclusion Commitment
Chalhoub Group values diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight customers. The Group is committed to inclusion and diversity.
All applicants are welcome to apply. The Group ensures equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.
Why Join Chalhoub Group
Work with a leading luxury retailer in the Middle East
Be part of a Great Place to Work® certified company
Gain hands-on experience in retail technology support
Work in a supportive, innovative, and inclusive environment
Opportunity for career growth through internal mobility
How to Apply
Interested candidates who meet the qualifications should submit their application using the Apply For Job button on this page.