Customer Care Trainee Career in Dubai

Are you a fresh graduate or someone seeking to build a career in customer service & retail? Chalhoub Group is offering a Customer Care Trainee role based in Dubai, UAE. You’ll be part of a luxury retail environment, working directly with customers, resolving inquiries, and contributing to a seamless customer journey in both store and digital touchpoints.

About Chalhoub Group

Chalhoub Group is a leading luxury retail, distribution, and marketing services company in the Middle East. With more than six decades of experience, a portfolio of many global luxury brands, 750+ experiential retail stores, and strong online presence, the Group is known for delivering exquisite customer experiences.

Job Overview

Role – Customer Care Trainee

As a Customer Care Trainee, you will support the customer care team to deliver positive, luxury retail customer experiences. Your role involves handling customer inquiries, assisting with orders, returns, and ensuring issues are resolved quickly. You’ll also contribute to record-keeping, collaborating with internal teams, and growing skills through training and day-to-day service work.

Key Responsibilities

• Respond to customer enquiries via phone, email, live chat or in-store in a professional, timely manner.

• Assist with order tracking, product information, returns, exchanges, or complaints, escalating when necessary.

• Document customer interactions and maintain records accurately.

• Work with internal stakeholders (retail, CRM, logistics etc.) to ensure orders or returns are processed smoothly.

• Participate in training programs to develop product knowledge, company systems, and customer experience practices.

• Identify ways to personalize support and improve customer satisfaction.

Required Qualifications & Skills

• Recent graduate or equivalent; a background in retail/customer service is helpful but not required.

• Strong communication skills (verbal & written), especially in English; other languages (e.g. Arabic) are a plus.

• Customer-centric mindset: friendly, patient, problem solver.

• Ability to multitask and work in a fast-paced environment.

• Proficiency with computers; ability to learn customer support tools, CRM etc.

• High attention to detail and accuracy in documentation and follow-up.

What We Offer

• Entry into a well-known luxury retail group with exposure to high-end brands and customer experiences.

• A structured trainee environment with training, development, and internal mobility prospects.

• Competitive benefits package (healthcare, staff discounts, etc.).

• Working in a team that values service excellence, customer delight, and continuous learning.

Location & Work Conditions

• Based in Dubai, at Chalhoub-operated retail / customer support facilities.

• Full-time employment; may require shift work / retail hours depending on store/digital opening times.

Growth & Career Path

• Performance on this trainee role can lead to roles such as Customer Care Associate, Customer Service Specialist, or Guest Experience roles in-store or online.

• Exposure to broader customer and operational functions: CRM, complaints resolution, loyalty & retention.

How to Apply

Apply via the GulfTalent listing Customer Care Trainee (#428438). Make sure your CV highlights:

• Any customer-facing or service roles (even internships)

• Communication skills or languages you speak

• Ability to work collaboratively and in fast-paced settings

• Product/service knowledge or interest in luxury / retail environments

👉 Apply Here – Customer Care Trainee  | Dubai