IT Support Specialist Career in UAE

Do you enjoy solving tech issues and helping people use technology efficiently? We’re looking for an IT Support Specialist to be the backbone of user support and system health in a fast-paced UAE company. If you’re hands-on with troubleshooting, great at communicating, and committed to keeping systems running smoothly, this role is for you.

About Us

Kora Development is a leading organization in [industry – e.g. “technology / services / retail”] in the UAE, known for supporting innovation and investing in its people. We believe that reliable IT support is essential for daily operations and long-term success.

Job Overview

• Location: Dubai

• Job Type: Full-Time

• Department: IT / Technical Support

• Reports To: IT Manager / Head of Infrastructure

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

• Experience: 2-4 years in IT support / helpdesk role

• Gender: Open to all

Role – IT Support Specialist

You will be responsible for resolving IT issues, supporting end-users, maintaining hardware & software systems, and ensuring high uptime and efficient IT services. Your work will ensure the rest of the company can operate without disruption.

Key Responsibilities

• Provide first-line support for hardware, software, and network issues.

• Install, configure, and maintain workstations, printers, and other IT peripherals.

• Manage user accounts, access permissions, and software installations.

• Monitor system performance, perform troubleshooting, and escalate issues when needed.

• Assist with setting up and maintaining infrastructure (cabling, network devices, etc.).

• Maintain accurate records of issues (ticketing system), solutions, and assets.

• Ensure security practices are followed, assist with backups & data protection tasks.

• Support IT projects like roll-outs, upgrades, or migrations as assigned.

Required Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience).

• 2-4 years of experience in an IT support / helpdesk environment.

• Good problem-solving skills and ability to work under pressure.

• Solid knowledge of operating systems (Windows / macOS), common business software, and basic networking.

• Good communication in English; Arabic is a plus.

• Familiarity with ticketing systems & supporting users remotely.

What We Offer

• Competitive salary & benefits package.

• Opportunity to learn, grow, and advance in IT roles.

• Exposure to multiple technologies & systems in a supportive environment.

• Team-oriented culture with chances to contribute to meaningful IT improvements.

Location & Work Conditions

• Based in [City, UAE].

• On-site role with possible occasional after-hours support.

• Collaboration with other departments for tech needs and project support.

Growth & Career Path

• Possible pathways into Senior IT Support, Systems / Network Specialist, or IT Infrastructure roles.

• Upskilling opportunities in new technologies, certifications, and project participation.

How to Apply

Submit your CV (highlighting relevant IT support experience and problem-solving examples) via the official job listing on GulfTalent. Ensure your application shows your ability to handle technical issues efficiently and your experience with support tools.

IT support – Dubai | Apply Here