Control Tower Agent Jobs in Faisalabad

Fulcrum Pvt Ltd

Control Tower Agent Jobs in Faisalabad. Fulcrum is seeking a qualified and motivated Control Tower Agent to join the team of their client. They will be responsible for overseeing the delivery of products and services to customers, as well as monitoring the performance of the Last Mile and the First Mile departments. The successful candidate must have excellent communication skills, be well-versed in MS Excel, and possess strong analytical decision-making skills. If you are a proactive problem solver who can thrive in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity. More insights about this job are given underneath.


Control Tower Agent


The salary is PKR 35,000 – 40,000 a month.

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Job Type

  • Full-Time

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Job Roles

  • Validate failed delivery attempts through 250 unique telephonic confirmations per 9 hours shift from customers.
  • Analyze data to support decision-making in the Last Mile and First Mile departments.
  • Respond quickly and correctly to customer complaints and issue resolutions.
  • Monitor Last Mile performance and evaluate root causes to generate actionable insights.
  • Ensure retail supply chain processes comply with legal and SOP regulations and meet customer satisfaction standards.

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Eligibility Criteria

  • Bachelor’s degree preferred.
  • Minimum 1 year of experience in Last Mile and First Mile departments preferred.
  • Proficient in MS Excel
  • Excellent communication and interpersonal skills
  • Strong analytical decision-making skills.
  • Ability to work in a fast-paced environment and manage multiple priorities

How to Apply

  • Candidates can apply for this job by clicking on the apply button.
  • Interested candidates who are relevant to this position are requested to apply.
  • Eligible candidates for this position are female and male.
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May 20, 2023


Faisalabad, Pakistan

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