Call Center Jobs in Rawalpindi – Latest Jobs in Rawalpindi 2023. Call Center Representative will have to provide customer service, sales and technical support through phone, email and chat. He answers customer inquiries, handle complaints, troubleshoot technical issues, take orders, provide information on products and services and transfer calls as needed. The ideal candidate must have excellent communication skills (written and verbal) as well as a customer service-oriented attitude. The ability to stay organized and prioritize tasks is also essential. Previous experience in a call center or customer service role is preferred. Creative BPO is seeking to hire staff for its call center for Rs-25,000+ salary package. Ejobsboard publishes the latest jobs in Rawalpindi. Interested candidates can apply for this job online. See more detail of the job below.
- Call Center Representative
- Call Center
- Answer inbound customer calls and provide general customer service.
- Respond to customer inquiries regarding products, services, account information and other related matters.
- Resolve customer complaints and inquiries in a timely and professional manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Record customer interactions in a computer database for tracking purposes.
- Upsell additional products or services as needed to meet sales quotas.
- Suggest solutions when a product malfunction or an issue arises that is outside of the company’s control or policies
- Recommend improvements in products, processes, procedures, and services to management by collecting customer feedback data
- Analyze call logs and reports to identify trends that can help improve customer service quality
- High salary packages
- Increase in salary with experience
- Day offs
How to apply:
- You can apply online by submitting your resume through the apply button on this page.
- The company will contact the candidates after the online application.
- The HR team will call the shortlisted candidates for the interview online after the application process.
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