Job ID 741
- Offered Salary 1000
- Career Level Others
- Experience Less Than 1 Year
- Gender Male
- Industry Development
- Qualifications Diploma
Responsible for customers inquiries in a call center and support the team to make inbound as well as outbound call to customers. Call Center Coordinator at Dr Sulaiman Al Habib remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices. Make inbound as well as outbound call to customers
Key Responsibilities / Accountabilities
- .Attend product training sessions, and learn product details and key selling points of products and technologies.
- Receive customers complaint and raise it to concerned department.
- Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
- Adhere to HMG policy and procedures.
- Support the supervisor in administrative tasks.
- Participates in person-centered care initiatives undertaken by HMG.
- Enriches customers experience with compassion, respect and dignity.
- Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.
- Working with the director to develop training materials and schedules to ensure all agents are trained
- Recording details about each call including dates, times, issues discussed, outcomes, and follow-up actions
- Scheduling agents’ shifts and providing support during call center operations
- Monitoring call quality to ensure that agents are providing high quality customer service
- Determining when problems need to be addressed, such as when an agent is speaking too quickly or using slang terms that are confusing to customers
- Maintaining records of all customer interactions and other data relevant to each call center
- Working with supervisors to develop, implement, and evaluate training programs to improve agent performance
Education/ Professional Qualification
High School or Diploma holder; preferably having Bachelor’s Degree with English Language proficiency or Telephone Etiquette and Customer Service
One year of experience in the same field.