Supervisor Job at The Lighthouse in Riyadh

Supervisor Job at The Lighthouse in Riyadh. The Lighthouse is seeking a dedicated Supervisor for its Riyadh operation. If you have three years of experience in a similar role and are passionate about delivering superior guest service, this could be the right opportunity for you. The Lighthouse jobs offer a chance to grow with a dynamic hospitality brand.

Company: The Lighthouse (TLH Holding)
Location: Riyadh, Saudi Arabia
Department: FOH & BOH (Front of House & Back of House)
Reporting to: Assistant Restaurant Manager
Job Type: Full Time

Purpose of the Role

To oversee and coordinate assigned tasks within operations. In the absence of the Assistant Manager, ensure efficient management of restaurant operations. Coordinate the implementation of a front-of-house training schedule under the direction of the Restaurant Manager to ensure all targets are achieved while maintaining the highest standards of customer care and satisfaction.

Key Responsibilities

Responsibility and Authority

• Overlook FOH and casual staff in coordination with the Restaurant Manager

Quality, Health, Safety & Environment (QHSE)

• Maintain compliance with all relevant QHSE management policies and procedures

• Ensure a key focus on quality and consistency across the business

• Execute strategies related to general hygiene requirements as per Dubai Municipality rules

Principal Accountabilities

• Deliver superior guest services

• Promote hands-on training and lead by example

• Ensure guest satisfaction

• Respond efficiently to customer questions and complaints

• Manage and lead all service teams

• Control costs and minimize waste as per KPIs and targets

• Nurture a positive working environment

Daily Operations

• Check all PDQ machines and ensure they are fully operational; follow maintenance procedures if needed

• Record daily breakages and help minimize breakages and overall wastage

• Assist managers in organizing and carrying out service training

• Give constant feedback to managers regarding staff progress

• Ensure all staff under your control are undertaking their responsibilities

• Be fully aware of the entire operation’s emergency procedures

• Monitor attendance and record any sickness or lateness for FOH and BOH teams

• Perform a key role during operations and support both BOH and FOH teams

• Report for duty punctually wearing appropriate attire

• Establish good rapport with all staff, departments, and suppliers

• Provide courteous, professional, attentive, and efficient service at all times

• Attend and contribute to all staff briefings

• Carry out any duties assigned by management

Stock Control

• Spot check ordering and receiving in accordance with business policy

• Perform weekly and monthly stock takes

• Identify overall usage, wastage, and discrepancies

• Prepare analysis and reports to discuss with General Manager

• Overlook sales mix and propose menu improvements

• Be fully responsible for security of restaurant premises and all stock, cash, wine, and spirits

Guest Relationships

• Identify regular guests and important clientele

• Create memorable experiences and build positive relationships with regulars

• Handle guest complaints to ensure every guest leaves satisfied

• Turn around negative dining experiences through high-level hospitality and guest recovery actions

Professional Requirements

• Highly developed teamwork skills

• Demonstrates a high degree of common sense

• Able to direct the efforts of a restaurant section and liaise with others

• Ability to train and develop staff under supervision

• Excellent organizational and time management skills

• Effective communication skills

Qualifications and Experience

Why Join The Lighthouse?

• Opportunity to work with a growing hospitality brand

• Leadership role with responsibility for training and development

• Dynamic, team-oriented work environment

• Competitive compensation based on experience

How to Apply

Application source link is given in the Apply For Job Button on this Page.