HR invest
Role Summary
Position: IT Helpdesk Agent (full-time) based in Kuwait.
Experience required: 1–3 years of IT support / helpdesk experience.
Responsible for delivering technical support via helpdesk ticketing systems, troubleshooting user issues, and providing support in both Arabic and English.
Job Details
Location: Al Kuwait, Kuwait
Industry: IT / Business Consultancy / Technical Support Services
Job Type: Full-Time
Functional Area: IT / Helpdesk / Technical Support / Customer Service
Career Level: Entry / Early Career (1–3 years experience)
About the Company
- Working with the HRInvest team will without a doubt allow you to focus on your core business, while we handle the challenges at every stage – from analyzing your specific human resource needs, right through to specifying, recommending, and most importantly, executing the approved solutions.As a homegrown HR firm, our business model is built on tailoring solutions to our clients. We do not believe in a one-fits-all solutions. Our approach is to always be flexible and whether doing business in person at meetings, via emails or phone calls. We offer the same level of qualified expertise as the international firms at competitive value with superior customer service with the personal touch… and our clients can vouch for us.
Key Responsibilities
Manage and respond to helpdesk tickets — diagnose and resolve technical issues for users.
Provide support for computer hardware/software problems, network issues, and basic IT troubleshooting.
Escalate complex issues when necessary and coordinate with higher-level IT or technical teams.
Maintain documentation of issues, solutions, and support logs.
Communicate clearly with users in Arabic and English and ensure timely resolution of support requests.
Required Qualifications & Skills
Bachelor’s degree or Diploma.
1–3 years’ experience in IT support / helpdesk roles.
Knowledge of helpdesk ticketing systems.
Strong troubleshooting skills and ability to handle common IT problems.
Fluency in Arabic and English (written + verbal) — mandatory.
Good communication and service-oriented attitude.
Estimated Salary & Benefits
Average monthly salary for IT support / helpdesk roles in Kuwait: ~ KWD 510–564/month.
For entry-level / 1–3 years experience, expect closer to the lower-end (~ KWD 500–580/month) depending on employer, skills, and responsibilities.
Benefits likely include standard corporate package — allowances, IT support environment, maybe other perks (to be confirmed by employer).
Work Conditions & Environment
Will work in a corporate IT support environment, likely supporting internal or client-based users.
Use of helpdesk ticketing systems and technical support tools.
Multilingual communication required (Arabic + English), interaction with diverse user base.
How to Apply
Submit an updated CV IT Helpdesk Agent — HRInvest Al Kuwait, Kuwait showing IT support or helpdesk experience, relevant education (Diploma/Bachelor’s).
Highlight bilingual language skills (Arabic & English), troubleshooting experience, and familiarity with ticketing/IT support tools.
